Frequently Asked Questions

  • Do you give me a key?
    You are the only one who has access to your storage unit. You may purchase a high quality lock at our office (specially designed for self storage use) or you can provide your own.

  • Do you sell locks, packing and moving supplies?
    Yes, we sell high quality locks with a Lifetime Warranty at a discounted price! We also offer boxes and moving supplies.

  • What sizes do you have and how much do they cost?
    We have a wide variety of unit sizes to meet your needs. Please visit our facility pages or contact one of our Storage Professionals for available sizes and prices.

  • When can I access my storage unit?
    Customers at Cincinnati Mini-Storage have access to their storage space 365 days a year between the hours of 6 AM and 10 PM. In order to provide our customers with an enhanced level of security, we do not to remain open 24 hours.

  • Do you have moving and/or packing supplies on site?
    Yes, we have a variety of moving and packing supplies at our facility. Please click the Moving Supplies tab or call our rental office for details.

  • Do you accept deliveries for business customers?
    Yes, we gladly accept deliveries. Ask our Storage Professionals for details.

  • What kind of payment is accepted?
    We accept major credit and debit cards, as well as cash, checks, and money orders.

  • Can I pay in advance? What if I move out of my storage unit early?
    Yes, you may pay for as many months in advance as you wish. If you choose to terminate your lease, you will be completely refunded for any unused months.

  • What features do you have that help protect my items in storage?
    Our storage facility is completely fenced, gated and well-lit. Customers use their own lock and key and each customer is given a unique code to gain access to the facility. Our gate access systems feature an activity log which records activity. We made a conscious decision to close our facilities overnight rather than remain open 24 hours a day in order to provide our customers a more secure environment.

  • Do you offer climate control?
    Our storage facility is 100% climate controlled.

  • Do I have to sign a long term lease?
    Absolutely not! Our leases are month to month and you are not obligated beyond one month at a time.

  • How can I decide what size storage unit to rent?
    If you need help determining the size of unit needed, use our size estimator or contact our rental office and one of our Storage Professionals will be happy to assist you.

  • What size units are available?
    We have storage units available ranging in size from 5’x3′, to 10’x40′. Our inventory through our online sign up process is always up to date, you can also contact our rental office and one of our Storage Professionals will be happy to assist you.

  • How do I access the storage facilities?
    A unique access code to the entrance gate will be issued. Only current customers may access the storage facilities. Cincinnati Mini-Storage has locks available in the rental office or you may provide your own.

  • How long do I have to sign up for?
    We offer month to month leases, meaning no long-term contracts or commitments.

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